NORBURY & STREATHAM LOCAL LOCKSMITHS

A: To provide an accurate quotation, it helps to know the type of lock you currently have and the type of door it is fitted to, such as a wooden door, uPVC door, or composite door.

Letting us know your preferred level of security is also useful, especially if you are looking to upgrade to anti-snap, British Standard, or insurance-approved locks.

If possible, sending clear photos of the existing lock, door handle, or any damaged parts can speed up the process and help us give a more precise quote without needing a site visit.

A: Most standard locksmith jobs are completed within 30 minutes to 1 hour, depending on the type of work required.

Simple lock replacements, lockouts, or key extractions are often quick to resolve.

Larger or more complex jobs, such as multi-point locking mechanism repairs, multiple lock changes, or security upgrades, may take longer.

Our locksmith will always aim to complete the work efficiently while maintaining a high standard of workmanship.

A: No, we do not charge call out fees. The price is usually agreed before the locksmith is dispatched, giving you full clarity before any work begins.

Your quotation will normally include both labour and materials, so there are no unexpected surprises when the job is complete.

A: For security reasons, proof of identity and proof of address may be required before access can be granted.

A valid photo ID such as a passport or driving licence is ideal, along with evidence that you live at or own the property. This could include a utility bill, council tax bill, bank statement, tenancy agreement, mortgage statement, or property deed.

These checks are in place to protect homeowners and tenants and ensure access is only granted to authorised persons.

A: Labour is usually quoted for the entire job, rather than per individual lock.

This means if multiple locks are included in the agreed work, the labour cost is generally covered within the original quotation.

If additional work is requested after arrival, such as extra lock changes or repairs not originally discussed, these would be quoted separately before any extra work is carried out.

A: We provide a 12-month warranty on all new parts supplied and fitted by us.

This covers faults related to the installed parts under normal use conditions. We only use quality products to ensure reliability, security, and long-lasting performance.

A: Yes, an invoice is provided upon completion of every job, regardless of payment method.

This gives you a clear record of the work carried out, the parts supplied, and the amount paid. It can also be useful for landlords, businesses, insurance purposes, or future property maintenance records.

A: No, there is no need to purchase locks yourself.

We supply and fit a wide range of locks suitable for different doors, security requirements, and budgets.

Our locksmiths carry a large selection of common lock types, allowing most jobs to be completed in one visit without delays.

A: Yes, we accept all major card types, including physical chip-and-pin cards and contactless payments.

Mobile wallet payments may also be accepted depending on the device used. Please note that there may be an additional processing fee for American Express card payments.

A: Yes, same-day bookings are usually available, subject to availability.

In some cases there may be a short waiting time depending on demand and location. If you require a specific appointment time or would like to guarantee a convenient slot, we recommend booking at least one day in advance whenever possible.

A: No, there are no hidden or unexpected charges.

We believe in clear and honest pricing, so the cost is agreed in advance wherever possible. If any unforeseen issues are discovered during the job that may affect the price, these will always be discussed with you first before any extra work is carried out.